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Preferred Urgent Care Centers (Call for Hours)

Visit an urgent care center when you cannot get an appointment with your doctor and you have an urgent non-life-threatening medical need.

Please note that these Urgent Care Centers are not owned and operated by Hawaii SMG and their hours/availability are subject to change. Please call the UCC directly for more information.

Please follow-up with your doctor after any Urgent Care/ER visit or hospital stay. Your doctor knows you best and will work with you to monitor and manage your conditions to keep you in the best possible health.


Preferred Hospitals

View All Preferred Hospitals

Preferred Lab Services

DIAGNOSTIC LABORATORY SERVICES (DLS) - HONOLULU
(808) 733-2419
DIAGNOSTIC LABORATORY SERVICES (DLS) - HONOLULU
(808) 733-2419
DIAGNOSTIC LABORATORY SERVICES (DLS) - KAILUA KONA
(808) 329-1625
DIAGNOSTIC LABORATORY SERVICES (DLS) - KAMUELA
(808) 881-4470
DIAGNOSTIC LABORATORY SERVICES (DLS) - KAMUELA (2)
(808)885-9020 Fax: (808) 885-0494
DIAGNOSTIC LABORATORY SERVICES (DLS) - KEALAKEKUA
(808) 553-5331 Fax: (808) 553-3158
DIAGNOSTIC LABORATORY SERVICES (DLS) - LIHUE
(808) 245-7130
CLINICAL LABS OF HAWAII-KAILUA II
(808) 266-6833
VIEW ALL LAB SERVICES

Member Information

Hawaii SMG is a network of independent community physicians who share a vision of improving the health and well-being of patients.  A large network of contracted Primary Care Physicians (PCPs) and Specialists work together to provide total medical services.

Choosing the right Medical Group and Primary Care Physician (PCP) for your care is very important.  Your PCP is your primary doctor who will manage most of your care and will be who you see for your annual check-up and any routine care needed.  If specialty care, lab tests or other services are needed, your PCP will coordinate with Hawaii SMG’s contracted network of specialist physicians, facilities and other healthcare providers for these services.

When needed, fast referrals support both patients and physician offices.  For easy member access, many services are available through Direct Referrals. 

If an authorization is needed, your PCP office will send a request to Hawaii SMG’s Utilization Management Department for approval.  A quick and easy authorization process helps 60% of authorizations to be auto approved, an urgent authorization to be completed within 2 hours and 90% of standard authorizations to be completed within 48 hours.

If you have a question about a referral or need to inquire on the status of an authorization request, you can contact your PCP office or call Hawaii SMG’s Customer Service department at (808) 200-2066 or (888)-239-6724.

Please visit https://www.amm.cc/authorizations to access detailed information on referral criteria. 허락서 승인여부 기준에 대한 자세한 정보는 https://www.amm.cc/authorizations 을 참조해주십시오.

A Multilingual Customer Service Department is staffed by a knowledgeable and experienced team who help members receive a rapid resolution when calling with minimal hold time.

How to Join Hawaii SMG

Patients interested in joining Hawaii SMG should call either (808) 200-2066 or [toll-free] 888-239-6724 to learn more about choosing a Primary Care Physician with Hawaii Senior Medical Group.

Information for Individuals Over 65 Years

If you are over 65, you may be eligible for Medicare. Please visit the following website for more information:

www.medicare.gov (Medicare)

www.CMS.gov (Center for Medicare & Medicaid Services)

Hawaii Helpful Telephone Numbers for Elders
City & County of Honolulu Senior Help Line 808-768-7700
Alzeimer’s Association 808-591-2771
Aloha United Way 808-536-1951
Arthritis Foundation, Hawaii Branch 808-596-2900
Better Business Bureau of Hawaii, Inc. 808-536-6956
Community Services Action Line 808-591-0222
MedicAlert 800-432-5378

When to Use an Urgent Care

Your doctor's office is your first option for non-emergencies. If you can't reach your doctor or need non-emergency care outside of regular office hours, urgent care centers are a great option. Your health plan may also offer an after-hours nurse hotline. If you believe you are experiencing a health emergency, or you think you could put your life or health at serious risk by delaying care, always call 911 or go to your nearest emergency room.

Life-threatening Emergency? Call 911

or go to the nearest hospital emergency room

Please note that these Urgent Care Centers are not owned and operated by Hawaii SMG and their hours/availability are subject to change. Please call the UCC directly for more information.


Always follow-up with your doctor after any Urgent Care/ER visit or hospital stay.